Frequently Asked Questions (FAQ)



Be sure to read this section, and know more about essential oils and our policies:

What is an essential oil?

It is a natural oil obtained from plants or parts of plants, by steam distillation and usually has the characteristic fragrance of the plant or parts of the plants from which it is extracted.


What is a “hand-crafted” essential oil?

Hand-crafted are those oils that require careful selection, picking of certain choice parts of the plant with care, at the right time to press them into essential oils. There is more of  the manual process than the mechanized in a hand crafted essential oil.


How does essential oil affect our nasal receptors, brain and alter our moods?

The ‘smell’ receptors in your nose communicate with the amygdala and hippocampus parts of your brain that serve as storehouses for emotions and memories. When you breathe in these essential oil molecules, they stimulate these parts of your brain and influence your overall physical, emotional, and mental health. For example, scientists believe lavender essential oil stimulates the activity of brain cells in the amygdala similar to the way some sedative medications work, helping you fall into a deep, relaxed state of sleep. These results are however significant and work for a large number of users.


Are essential oils flammable?

Essential oils are “Class 3 flammable liquid.” Different essential oils react differently to heat or flame. The “flash point” is usually between 50–60 °C (122 – 140 °F) for most essential oils. has this definition of flash point:Temperature at and above which a liquid gives off enough flammable vapor to form a mixture with air that can be ignited by contact with a hot surface, spark, or flame. Lower the flash point, greater the fire hazard. Common test methods of determining flash point include Pensky-Marten Closed Tester (ASTM D93-79), Setaflash Closed Tester (ASTM D3278-78), and Tag Closed Tester (ASTM D56-79). Since each test method may yield a different reading, the test method employed is usually indicated when a liquid’s flash point is given in a material safety data sheet (MSDS) or in technical documents.

The flash point should not be confused with auto-ignition point temperature at which combustion occurs spontaneously, without an external source of ignition.


What made us go into the essential oils business?

Our essential oils are 100% natural, organic and pure. We source our essential oils from the best farms in India. This day and age families are using chemical air fresheners when they can be using natural oils to diffuse scents into their room and into the air they breathe. Essential oils also has many other uses. We’d like to educate families to go 100% natural through using premium essential oils by Swiss Mist. 


How safe are the bottles that carries Swiss Mist essential oils?

We carry a 15 ml cobalt blue glass bottle with a distinctive, classic shape. This bottle has high chemical-resistance levels, and extremely high resistance to heat and cold, making it perfect for storing essential oils. It is lead free and family safe. Cobalt blue is made by mixing cobalt oxide into the base glass. This cobalt blue color glass provides the much needed UV protection for light-sensitive products like essential oils helping give the oils a longer shelf life.


What are some of the daily uses of essential oils?

Essential oils are used in perfumes, cosmetics, soaps and other products, for adding scents to incense and household cleaning products. Read our article about the powerful uses of Essential Oils. Daily Uses of Essential Oils.


What about the therapeutic use of essential oils?

Essential oils have been used for thousands of years for medicinal purposes and health restoration in many nations around the world.


What about safety and storage issues regarding essential oils?

We bottle essential oils in glass bottles that are safe to hold essential oils and prevent spoilage. We advise adults to keep all essential oils away from children and pets.

Essential oils are not safe to drink/ingest. Essential oils may not be safe to use while pregnant. This is because abnormal sensitivity to oils by smell and possible skin irritation is possible. While pregnant, you may want to check on how you react to the smell of essential oils before continuing prolonged use.

Glass pipettes, glass droppers are best to use while handling essential oils.  Essential oils do not react well with plastics and items made of rubber.

It is not safe to apply essential oil directly to the skin, except for certain essential oils like Tea Tree. You can test a patch of skin by applying the essential oil and checking to see if the application of the oil causes any skin itching, irritation or red patch. Discontinue use at once, if such symptoms occur.

Essential oils should be stored in a dark, cool place. It is better to store essential oils in a place where the temperature stays consistent throughout the year.

If stored right, essential oils can stay potent for over 1.5 years.


Why are essential oils stored in dark color, amber, dark green or cobalt blue bottles?

Dark color glass prevents sunlight or any other kind of light from reaching the essential oil directly. This helps in maintaining the quality of the essential oil and keeps it fresh and potent longer.


What’s your return policy?

We are confident that our essential oils are high quality, organic oils. If for any reason you are still not happy, please return any of our products–no questions asked – within 10 days of purchase. We realize your time and money are valuable. We will honor the return sent back to us within 10 days.

Do you ship to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept postal deliveries. We, however, cannot guarantee that individual shipping companies will deliver to your route. Please make sure of that before you place your order with us. We are not responsible for stolen, lost, or missing orders.

Do you have customer service?

Of course! Our friendly and knowledgeable customer service staff are available to call and answer your questions.

E-mail us:

Please be sure to enter a valid subject line in 4 to 6 words, followed by your name and state. This will help us categorize your issue and attend to it quickly.

Please give us between 6 to 24 hours to respond.


Disclaimer: Swiss Mist products is not meant to be or replace qualified medical diagnosis or treatment, nor are they meant to cure any disease or treat any medical condition. If your skin is sensitive to any of the essential oils, or you experience discomfort of any sort, discontinue use at once.

Directions: With the cover securely on, gently tilt bottle upside down and back a few times, before each use. This ensures the essential oil is mixed well. Apply to clothing, bedding, and body avoiding eyes and sensitive areas. Do not apply to cuts, wounds, or abrasions.  To use as bedroom/bathroom/kitchen area freshener, add drops generously into the essential oils diffuser, to experience true aromatherapy benefits.

Legal Disclaimer: Swiss Mist essential oils product packaging and materials do not contain additional information than what is shown on our website. We recommend that you always read details on our products on our website. Be sure to read each product label, warnings, and follow directions before using our product. The content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should never use this information for reasons of self-diagnosis or for treating any health problem or disease you may have. DO NOT APPLY ESSENTIAL OIL DIRECTLY TO SKIN. DO NOT INHALE DIRECTLY or INGEST ESSENTIAL OILS. Make sure to test your skin for sensitivity. Contact your health-care provider immediately if you suspect that you have a medical problem, regards sensitivity to essential oils. Information and statements regarding these essential and carrier oils have not been evaluated by the Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease or health condition.

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